Understanding John Pye Auctions: On-Site Services and Accessibility
John Pye Auctions, located in Bo'ness, offers a unique experience for buyers looking to secure a variety of items at auction. However, while there may be potential bargains, understanding their services and policies is crucial for a satisfying experience.
On-Site Services
John Pye provides extensive on-site services that cater to both online and in-person bidders. Customers can view items before bidding, allowing them to gauge condition and assess any potential issues. This is particularly beneficial for those who prefer to inspect items physically, as many reviews highlight concerns regarding the true condition of goods sold.
Customers have reported mixed experiences with the auction process. Some buyers appreciate the convenience of bidding online but have encountered issues with misrepresented items and poor customer service afterwards. For instance, one reviewer noted missing components on a purchased item labeled as complete, leading to frustrations over refund policies that prioritize "sold as seen" terms.
Accessibility Measures
For individuals with disabilities, accessibility is essential when attending auctions. John Pye Auctions offers a wheelchair-accessible entrance, ensuring that all visitors can enter and navigate the premises comfortably. Additionally, there is a designated wheelchair-accessible car park, which aids those with mobility challenges in accessing the auction house without inconvenience.
Unfortunately, comments on staff behavior suggest that improvements in training for customer interaction are needed, particularly regarding the treatment of disabled visitors. Ensuring that all customers feel welcome and respected should be a priority for enhancing the overall experience at John Pye.
Understanding Service Options
When choosing to bid at John Pye Auctions, it’s important to thoroughly read the terms of service. Many items are sold without warranties or guarantees of functionality, which has led to disappointment among some buyers. For example, several reviews reported receiving broken or incomplete items, with John Pye's response often adhering strictly to their "no returns" policy based on the sale conditions.
Engaging in careful research before bidding, including checking the description and images closely, can help mitigate some risks. Nevertheless, many customers have expressed frustration at discrepancies between advertised and actual item conditions, leading to a call for more stringent quality control during auctions.
Final Thoughts
While John Pye Auctions presents opportunities for bargains, potential bidders should exercise caution and conduct due diligence. The on-site services, including viewing options and accessibility features, provide valuable advantages. However, consistent feedback about customer service and product quality underscores the importance of awareness and vigilance when participating in auctions. Always remember to inspect items personally if possible, and prepare for an experience that aligns with the “sold as seen” policy to avoid disappointment.
If you wish to alter any information that you believe is incorrect related to this site, we kindly request send a message and we will adjust it at the earliest convenience. Thanks beforehand thanks.
I must say, I am quite disappointed with my experience at the auction house. They declined to assist me in loading the couch into my van, and upon further inspection, I noticed some additional damage to the sofa that was not present during my initial viewing. Furthermore, I was taken aback by the 20% VAT and 20% buyer charge added on top of the bidding price. It seems that whatever you bid on ends up costing a whopping 38% more than anticipated.
Rose Jenkins (21/07/2025, 06:40):
The team at the auction house are just lovely, always ready to lend a hand and with some cracking good deals to be found!
Andrea Gonzalez (19/07/2025, 20:20):
Warning! Stay away from this auction house. The staff is incredibly rude and they add on extra fees on top of the 40%. They sell low-quality items and I ended up losing a significant amount of money. Even after reporting these issues to them, I didn't receive any response. It's frustrating to bid on what you think are new items, only to find missing or damaged items when you open the boxes. You're basically throwing your money away. This is unacceptable and I'm considering reporting them. Be cautious as items may arrive broken, so bidding here is a risk. Steer clear, folks!
Madison Perez (18/07/2025, 13:16):
I purchased a dehumidifier last Tuesday morning after seeing it on Monday, and what a complete disappointment. When I went to collect the item, it was just hanging out of the box at the front of the warehouse. Upon closer inspection, when I lifted it out of the box, the base fell out of the casing - the plastic was shattered and the wire was severed. It was evident that the box had been dropped, as the bottom of the dehumidifier was cracked and falling through. It was only suitable for the trash.
It was a futile exercise to view the item beforehand. Why would anyone spend money on scrap? There is no guarantee that what you see is what you get. Where are our consumer rights? I should have just donated the money to charity. I feel utterly cheated and disappointed, especially since I live locally.
Sean Lee (18/07/2025, 09:56):
Do not be deceived by the illusion of a great bargain. Many items come with an extra 42% in fees on top of the initial bid amount. Essentially, you end up paying close to the full price for previously owned goods.
Gabriel Cruz (17/07/2025, 20:26):
If you can't physically inspect items, I wouldn't recommend bidding online unless they're brand new and sealed. From my experience winning three auctions, two items arrived damaged, not mentioned in the brief descriptions or shown in the photos. One item even turned out to be non-functional due to the undetected damage. When I reached out to John Pye, they simply referred me to their terms and conditions, stating that buyer viewing is advised and they do not offer refunds. It's unclear whether the damage was pre-existing since the photos didn't capture the affected areas, or if it occurred during packing and shipping, but this doesn't seem to concern them.
Emily Sanchez (09/07/2025, 21:58):
I recently purchased 2 Woozoo fans from this site and they were fantastic purchases - completely brand new and in impeccable condition, with a swift delivery. The total cost was less than half of the recommended retail price. However, I also bought 2 electric toothbrushes that came without chargers or brush heads. It's important to be cautious of what you buy, but there are definitely some great deals to be found.
Shirley Rodriguez (09/07/2025, 15:58):
When considering bidding at the auction house, it's crucial to factor in additional costs such as auction fees and VAT added to the winning bid. This can significantly impact your final purchase price. Keep in mind that most items are sold as seen, with no warranty or possibility of return.
Moreover, don't forget to consider delivery options, as DPD rates can vary based on the item's price point. It's important to weigh these costs against the value of the item you're bidding on.
For collection, following the online procedure makes things easy. While collection times can get busy, the availability of more online booking slots has greatly improved the process.
While there are indeed great bargains to be found at auctions, it's essential to proceed with caution. While I've had more successes than failures, both are part and parcel of the auction experience.
Kimberly Gonzalez (06/07/2025, 21:26):
Do not waste your time and money on this auction house! All items are damaged and broken, with inaccurate product information and photos. The customer service is incredibly rude and unhelpful. I highly recommend avoiding this place altogether.
Amanda White (06/07/2025, 20:38):
This spot is a fantastic place to snag some real deals, just make sure to keep your wits about you as some items may be a bit worse for wear or missing pieces.
Anna Morgan (04/07/2025, 19:06):
I must say, only one star is being very generous. I recently purchased a freezer from this auction house and it arrived in an appalling state - filthy, with broken trays inside, and emanating an awful smell. It truly feels like a complete swindle.
Jennifer King (03/07/2025, 20:22):
A splendid spot to uncover some real gems, mate. Just make sure you've got the hang of how the auctions roll. But mind you, not everything's all hunky-dory, it's all 'Sold As Seen'. If you're in doubt, it's best to hold off on making a bid. And remember to tack on an extra 44% to whatever sum you're willing to offer to cover the VAT and Buyers Premium, cheers!
George Hill (01/07/2025, 10:27):
I strongly advise against making any purchases from these individuals! They are selling Samsung tablets that are locked and do not reimburse for postage or return shipping. Additionally, they are selling damaged items without disclosing that they are not in working condition and are unwilling to issue refunds. Please take caution when engaging with this seller!
Brandon Reed (30/06/2025, 23:08):
I recently completed a delivery for Auction House and I must say, they were incredibly well-organized and helpful. I was back on the road in no time thanks to their efficiency. Kudos to the team for their fantastic work! 👍😊
Patrick Collins (30/06/2025, 00:39):
I managed to snag four delightful soup plates at the auction house, only to be taken aback by the whopping £102 delivery fee! I kindly requested a review of this excessive charge, yet all I've received in return are persistent reminders for payment. Note to self: always clarify delivery fees before placing your bids. Cheers!
Jennifer Thompson (29/06/2025, 05:43):
Simple and convenient online bidding platform. The items are mostly shop returns with minimal cosmetic damage, so just keep that in mind. Managed to snag a fantastic deal on a mattress in its original packaging at an unbeatable price, and also picked up a slightly marked but fully functional office chair. Overall, a great experience!
Leonard Williams (28/06/2025, 10:16):
Top-notch company to do business with. The procedure is clear cut. The team is unfailingly polite and accommodating. If you're in the market for a stellar second-hand car, this is the place to go! Many thanks once more, JPA!
Matthew Sanchez (25/06/2025, 11:28):
My husband purchased a Vax carpet cleaner at the auction house, and it was sold as seen. When I attempted to clean my carpets, the machine started emitting smoke and could have potentially caught fire. It is crucial that these items are thoroughly tested before being put up for auction.
Melissa King (23/06/2025, 17:48):
Rascals with a set of rules to mask their thievery. Peddling faulty wares without an ounce of disclosure. Their support team claims it's beyond their means to inspect the condition of items due to the sheer quantity they handle. Outrageous outfit, shan't patronize them again. "Should you have wished to verify its functionality, you ought to have attended the viewing and done so in person," they say. And yet, they forbade me from collecting the piece myself, opting to levy a £10 fee for shipping an item no larger than a phone booth.
Emma Cruz (23/06/2025, 00:17):
I must caution against this particular auction house. I saw an advertisement for a cot bed, went to inspect it, and everything seemed in order - all the pieces were there, or so I thought. However, when I began assembling it at home, I realized that everything was correct except for the base, which was from a completely different brand altogether. This mix-up was not immediately apparent during my initial inspection. When I reached out to them about the issue, they showed little concern and simply cited their strict terms and conditions. I made sure to thoroughly examine the item beforehand, but it seems they purposely tried to deceive me. I have reported this to trading standards and will be sharing my experience with others.
