Located in the bustling Union Square, the ZARA clothing store offers a wide array of fashionable options for customers. However, recent experiences shared by shoppers highlight various areas needing improvement, particularly regarding customer service and store cleanliness.
Accessibility Features
For those planning a visit, it’s essential to note that the ZARA store in Aberdeen features a wheelchair-accessible entrance and an adequate wheelchair-accessible car park. This ensures that all customers can enjoy their shopping experience without facing physical barriers.
Service Options Available
ZARA provides multiple service options that cater to various shopping needs, including in-store pick-up and NFC mobile payments. Customers have reported mixed experiences when utilizing these services. While some have benefited from quick visits to pick up online orders, others have expressed frustration at the lack of assistance while attempting to navigate the busy store.
Customer Experiences
Many shoppers appreciate the trendy clothing ZARA offers at reasonable prices; however, the feedback surrounding customer service has raised concerns. One shopper described their experience in the fitting room as uncomfortable, citing incidents of staff gossiping and a lack of clear policies for fitting room usage. Such situations detract from the overall shopping experience, making customers feel unwelcome.
Another customer pointed out the store's unsanitary conditions, with dirty changing rooms leading to disappointment during their shopping trip. The stark contrast in service quality has made shoppers reconsider their loyalty to the brand.
Payment Methods and Returns
Customers can use debit cards and credit cards for purchases, ensuring flexibility at checkout. However, some have reported difficulty with returns and exchanges, citing poor communication from staff about stock availability and delivery schedules. This has resulted in added frustration for individuals looking to process returns or obtain refunds.
Conclusion
While ZARA in Aberdeen boasts a fantastic range of clothing, several aspects of the shopping experience require significant attention. From addressing cleanliness issues to enhancing accessibility and customer service, there are opportunities for improvement. Shoppers are encouraged to plan their visits and be prepared for both the positive aspects of fashion and potential challenges associated with service. As many continue to voice their concerns, it remains crucial for ZARA to prioritize customer satisfaction and maintain its reputation in the competitive retail landscape.
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The staff were absolutely dreadful, no manners whatsoever.
Sandra Kim (22/06/2025, 19:44):
Greetings mate! Just popped into this cracking clothing store called Ace Shop. The threads they've got are top-notch, proper quality stuff. Definitely recommend swinging by if you're in the area! Cheers!
Anthony Moore (22/06/2025, 16:47):
I absolutely adore this store! The clothing selection is fantastic, and I find myself visiting frequently. Highly recommend! 👍👍👍👍👍😁
James Ward (22/06/2025, 16:25):
I had an extremely distressing and discriminatory encounter at the Zara store in Union Square, Aberdeen, on the 30th of March, around 4 PM. The incident involved obvious mistreatment, bullying, and an intrusion of privacy by the store staff in the women’s fitting room.
It all started when I was informed that my partner couldn't accompany me to the fitting room simply because he's a man. There were no signs or policies displayed near the fitting rooms, and upon checking the store’s policy, I found no prohibition against men entering. Additionally, there wasn't a unisex fitting room available. The staff seemed more interested in chatting amongst themselves than assisting us in resolving the issue. Moreover, other men were also being denied entry to the women’s fitting room with their partners.
As I tried on clothes and wanted to show them to my partner, the entire store began staring at me. It was extremely uncomfortable, and I felt my privacy was being violated. Other women in the fitting room seemed to be in a similar predicament. When my partner entered to help, the staff began gossiping about us and eyeing us suspiciously, almost as if we were attempting theft. The situation escalated when the staff shouted at my partner for putting jeans in the wrong place, a task that should have been their responsibility.
I had come to purchase multiple items, including trainers, tops, jeans, and dresses as a birthday gift for myself the next day. Zara had been my preferred store for years, and I even had a family tradition of shopping there before my birthday. Nevertheless, after this incident, I will no longer be a patron.
I requested to speak with the store manager, identified as ID #81636, who exacerbated the conflict. She wrongly accused my partner of causing trouble, mentioning a supposed complaint from an elderly customer. However, we had only attempted to enter the fitting room once, and my partner was halted before we even stepped inside. Instead of addressing the issue, the manager was impolite, dismissive, and confrontational, leaving me feeling discriminated against, harassed, and humiliated.
Upon investigating, I discovered multiple similar complaints online, indicating a recurring pattern of behavior from the store’s staff. I reported the incident to store security, Union Square management, and the authorities. The events can be confirmed via CCTV footage, and I am currently lodging complaints with Zara head office, Union Square, and a consumer rights association.
If you have undergone similar situations at this Zara establishment, I encourage you to reach out to me. I aim to unite other victims to file a collective complaint or perhaps a lawsuit against Zara.
This encounter has left me profoundly disheartened in a brand I once cherished. I hope Zara takes steps to address this mistreatment; however, at present, I cannot recommend this store to anyone, particularly women - as it is simply not safe.
Richard Sanders (19/06/2025, 21:29):
Well, well, always a queue at this establishment! It seems they struggle to accommodate the high number of customers. If you are on the lookout for bargains, you might just stumble upon a good deal, although not always in your size. The prices, however, are quite reasonable. 🛍
Jonathan Baker (19/06/2025, 11:37):
Just got meself a top-notch piece of attire, the quality is truly splendid!
Patricia Carter (18/06/2025, 11:22):
This store is absolutely brilliant for all your family's clothing needs, and the prices are just right - without compromising on quality!
Lauren Simmons (17/06/2025, 01:13):
Zara is an absolute gem of a store, definitely deserving of more than just 5 stars! 👍🥰 The quality and variety of their clothing is simply unparalleled.
Olivia Butler (12/06/2025, 20:50):
Ah, Zara! A popular destination for fashion lovers all around the world. With its trendy designs and affordable prices, Zara has become a go-to store for those looking to stay stylish without breaking the bank. Whether you're shopping for everyday basics or statement pieces, Zara always has something that will catch your eye. The combination of quality clothing and on-trend styles makes Zara a must-visit for anyone wanting to update their wardrobe.
Elizabeth Ward (11/06/2025, 18:51):
This boutique is absolutely dreadful, with a complete absence of customer service every step of the way! This is the third occasion where I've had to return items and leave in frustration, along with seven other dissatisfied customers, while the lone staff member at the register seems to be in a world of their own. The lack of managerial ability is truly shocking. There's a profound sense of disinterest and apathy evident throughout all levels of the store.
Harper Mitchell (09/06/2025, 06:36):
Top-notch selection and customer service at this clothing store, I must say. Really impressed with the variety of options available and the excellent assistance provided. Will definitely be returning for more shopping in the future!
Carol Jordan (08/06/2025, 16:22):
Absolutely fantastic high street fashion with a unique twist. The team at Aberdeen Union Square is incredibly accommodating and knowledgeable!
Barbara Coleman (04/06/2025, 20:23):
The staff could be a bit more friendly, in my opinion.
Nancy Martinez (04/06/2025, 07:42):
It's a tad on the pricey side, innit?
Shirley Garcia (03/06/2025, 23:54):
I found that the sizes run quite small at this clothing store.
Julie Simmons (03/06/2025, 06:10):
Fabulous prices and a splendid selection!
Cynthia Collins (02/06/2025, 23:39):
I absolutely adore this store. The clothing selection is top-notch and the prices are just right.
Margaret Watson (02/06/2025, 23:36):
Absolutely in love with Zara's fashion - so chic and on point! 💁♀️🔥
Abigail Perry (01/06/2025, 17:40):
Great quality and selection. The staff was really helpful!
Amelia Henderson (01/06/2025, 09:40):
I had a really disappointing experience at the clothing store. I ordered a product online and went to the store to pick it up, but the employee told me it wasn't in stock. I asked if there would be another delivery that day so I could come back before my holiday, but she said no more deliveries were expected. I was puzzled because I had selected a delivery date and hadn't been notified of any delays. I requested her to check in the back to see if my item had been missed, but she insisted all items had been scanned and mine wasn't coming that day without even looking.
After I left the mall, I received an email saying my product was actually in store. If only she had told me they were still processing deliveries instead of claiming everything was ready, I would have waited. But since I had already paid for parking, I didn't want to go back and pay for it again. The employee's attitude and lack of effort were really disappointing.
I contacted customer service and was promised compensation and a refund for the product I never received. However, a month later, I haven't received either. When I called again, they said they wouldn't compensate me. Overall, the customer service I received was just awful.
