Flannels - Glasgow

Services and businesses in England

Flannels - Glasgow

Flannels - Glasgow

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Discover the Flannels Clothing Store in Glasgow: A Unique Shopping Experience

Flannels is a prominent clothing store located in Glasgow, offering a vast selection of men's and women's clothing. Whether you're looking for designer pieces or trendy outfits, this store has something for everyone. However, customer experiences have been mixed, raising important points about service and accessibility that potential shoppers should consider.

Accessibility Options

For those requiring special accommodations, Flannels provides a wheelchair-accessible car park and a wheelchair-accessible entrance. Accessibility is a crucial factor for many shoppers, ensuring a comfortable and convenient visit.

Service Options & Payment Methods

At Flannels, you can make payments using a variety of methods, including credit cards, debit cards, and even NFC mobile payments. This flexibility is particularly convenient for customers who want to complete their purchases swiftly. Additionally, Flannels offers an in-store pick-up option, allowing you to reserve your favorite items online before trying them on in-person.

Customer Experiences

Unfortunately, the customer reviews reflect a divide in shopping experiences. Some customers have expressed dissatisfaction with the service received, particularly regarding exchanges and returns. For instance, one shopper detailed a negative experience when attempting to return a Louboutin bag due to a defect, describing how the staff was unhelpful and defensive. Such encounters highlight concerns over customer service, which is crucial for any retail environment. On the other hand, there are glowing reviews praising specific staff members for their outstanding assistance. One customer commended a sales assistant named Kimberly for going above and beyond to help find the perfect pair of shoes, illustrating that positive experiences can exist alongside criticisms of the overall service.

Product Offerings

Flannels carries a diverse range of offerings from designer brands, making it an excellent destination for fashion enthusiasts. However, some customers lamented issues with product quality and misleading pricing during sales, leading to frustration and disappointment.

Convenience and Delivery Options

While in-store shopping is an option, customers looking for convenience may be interested in the same-day delivery service offered by Flannels, although past experiences suggest that the delivery company could improve its reliability. For those who value a quick visit, it’s advisable to check product availability online to avoid potential disappointment in-store, where stock levels may vary.

Final Thoughts

In conclusion, while the Flannels clothing store in Glasgow provides a unique shopping experience with a range of designer offerings, customer service experiences vary greatly. Potential shoppers should weigh these considerations carefully, especially if accessibility is a priority and if you prefer a hassle-free return policy. Whether you're drawn in by the products or the prospect of excellent customer service, it's essential to stay informed about the realities of shopping here.

You can find us at

The contact line of said Clothing store is +443439093232

And if you want to send a WhatsApp, you can do so at +443439093232

map of Flannels Clothing store, Children's clothing store, Cosmetics store, Fashion accessories store, Handbags shop, Men's clothing store, Shoe store, Women's clothing store in Glasgow

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Showing from 1 to 8 of 8 comment(s) received.

Teresa Alexander (04/06/2025, 16:58):
I had an awful experience at this shop. I bought a Stone Island hoodie for my husband for Christmas, but when he tried it on, it was too small. We returned it and received a credit note. Later, my husband used the credit to purchase another jumper, only to realize at home that he already had a similar one. When we tried to exchange it, the manager accused us of wearing the jumper, even though it still had the tags on. He claimed there were marks on it and said it felt soft, which we explained was because it was a fleece material. His attitude was terrible and made us feel small. Despite being loyal customers both in-store and online, we were not treated well. We won't be shopping at Flannels again and even reaching out to their customer service didn't help. I've lodged a complaint about the manager, but I doubt anything will come of it. Avoid this store and look elsewhere for your clothing needs.
Riley Bailey (03/06/2025, 10:54):
Absolutely dreadful delivery service, mate. They go ahead and cancel orders without a second thought and have the audacity to turn around and blame it on the customer. Shocking, really. Steer clear, I say!
Nicholas Morales (03/06/2025, 05:13):
The staff at this store are absolutely fantastic. They go above and beyond to help you find just the right items. This is definitely the best shop in Glasgow for top-notch branded clothing. 😆😄
Kimberly Wilson (31/05/2025, 21:03):
A delightful boutique with a fantastic team that is incredibly friendly and helpful.
Isabella Wilson (30/05/2025, 09:41):
I absolutely adore the selection of products at this clothing store!
Mark Hamilton (26/05/2025, 21:26):
Absolutely splendid customer service and an exceptional selection of men's attire. The employees were all incredibly accommodating and amiable.
Evelyn Lopez (24/05/2025, 03:31):
Just purchased a jacket from this shop and had a fantastic experience. Staff was really helpful and the selection of clothing was top-notch. Will definitely be coming back for more!
Shirley Ross (23/05/2025, 17:18):
I must say, I am quite disappointed with the experience at the flannels store in Braehead. My husband and I have been loyal customers for about three years now, and we have always received great service, especially considering the significant amount we spend there. However, in October, I purchased a Louboutin bag and recently noticed that the thread inside the bag was coming loose, which was not the case before.

When I brought the bag back to the store and spoke with a female manager, she seemed to dismiss the issue, suggesting that cutting the thread was not a big deal. She offered to fix it by simply cutting the thread, despite our request for written confirmation on the receipt. The situation became awkward as multiple staff members, including the female manager, looked at us as if we had done something wrong.

We tried to explain that we were frequent customers, though our usual attendants were not present, and provided the receipt showing the purchase from October. However, the manager insinuated that the bag had been used, which is, of course, the purpose of buying a bag in the first place.

Her dismissive attitude continued as she claimed that the thread issue was due to how Louboutin finished the bag, even though we pointed out that it constituted a fault. This led to a defensive response from the manager.

As a 35-year-old who has been purchasing designer bags since I was 25, I felt insulted by the lack of customer care and understanding. Ultimately, my husband and I decided to leave the store and contact Louboutin directly. This experience has made me reconsider future visits to the store and I would caution others that the staff may only prioritize you when making significant purchases but fail to address concerns or complaints effectively.

I would recommend shopping directly from designers for better service and support, rather than wasting your money and facing a lack of care in stores like this one.
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