Ayr Equestrian - Ayr

Services and businesses in England

Ayr Equestrian - Ayr

Ayr Equestrian - Ayr

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Ayr Equestrian: Your Go-To Equestrian Store in Ayr

Ayr Equestrian is a premier destination for equestrian enthusiasts located in Ayr. The store prides itself on offering a variety of equestrian products and services designed to meet the needs of both novice and experienced riders.

Accessibility Features

Ayr Equestrian places a strong emphasis on accessibility for all customers. The store features a wheelchair-accessible entrance, making it easy for everyone to browse and shop. Additionally, there is a designated wheelchair-accessible car park available for customers who need it. For those visiting the store, on-site parking ensures that you can conveniently access all the products you need without hassle.

Flexible Payment Options

When it comes to making purchases, Ayr Equestrian offers a variety of payment options to accommodate different preferences. Customers can use debit cards and credit cards for in-store transactions. Moreover, they have embraced technology with NFC mobile payments, allowing you to pay quickly and securely using your smartphone.

Service Options

Ayr Equestrian offers several service options including in-store pick-up and kerbside pickup for those who prefer a more convenient shopping experience. If you opt for online shopping, delivery services are available, although some reviews suggest there may be room for improvement in this area.

Community and Inclusivity

Ayr Equestrian strives to create a welcoming environment for all individuals. The store is recognized as an LGBTQ+ friendly space and a transgender safe space, ensuring that every customer feels respected and valued. This commitment to inclusivity extends to their staff, who are often described as friendly and knowledgeable.

Customer Feedback: A Mixed Bag

While many customers have praised Ayr Equestrian for its excellent customer service and fast delivery, others have voiced concerns about order fulfillment and communication issues. Some customers reported delayed responses regarding their orders, leading to dissatisfaction: - "I ordered a bridle a week ago, still not dispatched. Bad customer service!" - "Ordered a helmet online then was told out of stock... I’ve asked for a full refund." However, there are also numerous positive reviews highlighting great exchanges and helpful staff: - "Absolutely fantastic place to get horsey paraphernalia and helpful advice!" - "Exceptional customer service – above and beyond!"

Conclusion

Ayr Equestrian stands out as a comprehensive equestrian store that offers a range of products and a commitment to community and accessibility. While the customer service experience appears to vary, the store's dedication to improving is evident. Whether you're looking for riding lessons, horse care products, or just a friendly chat with knowledgeable staff, Ayr Equestrian aims to cater to all your equestrian needs.

We are based in

The phone of the respective Equestrian store is +441292266267

And if you want to send a WhatsApp, you can do so at +441292266267

map of Ayr Equestrian Equestrian store, Equestrian facility, Horse boarding stable, Horse riding school, Livery company, Tack shop in Ayr

We are open during the following hours:

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The website is

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Showing from 1 to 12 of 12 comment(s) received.

Jeffrey Cox (01/06/2025, 21:27):
Absolutely splendid spot to acquire horsey gear and get valuable advice and assistance! The chaps on staff are simply delightful and welcoming. No task is too daunting, and we are never made to feel ashamed if our equestrian expertise falls short for the items we seek. And to make it even better; Willy the Whippet is a delightful addition to the team!! Top-notch therapy pup, I must say!
Ava Myers (01/06/2025, 06:23):
The service is absolutely brilliant, the hat is fantastic quality and at an unbelievable price.
Ryan Perez (28/05/2025, 02:41):
I must say, I was quite impressed by Ayr Equestrian. They gave me a ring to let me know that my order was running a tad late because they were waiting on the delivery, but it actually got to them sooner than anticipated. They called me straightaway to inform me that it had arrived and was sent out that same day. Their customer service is top-notch, and I would definitely recommend Ayr Equestrian to anyone in the equestrian community.
Ethan Reed (27/05/2025, 00:13):
I placed an online order and opted for standard delivery, and it arrived the next day. Top-notch service, I will certainly be placing another order. Cheers!
Amanda Hayes (26/05/2025, 14:18):
I must say, it was quite shocking indeed. I placed an order for a hat with the promise of it arriving in 2-4 days. A week went by and still no sign of it. I reached out to them and they assured me they would investigate and call me back. Alas, I have not received any update from them, and my hat is still nowhere to be seen. Absolutely dreadful service, I must say.
Jerry Roberts (26/05/2025, 01:20):
I recently purchased a pair of boots from their website, and to my dismay, it took them a whole 24 hours to notify me that the boots were actually out of stock and the website had provided inaccurate information. It's been 3 days since I reached out to them, and I have now requested a complete refund. I am utterly appalled by the way they have handled this situation.
Randy Sanders (25/05/2025, 15:32):
Absolutely ghastly establishment. The proprietors possess the most deplorable manners and show no regard for their customers.
It is quite telling that only the favorable comments receive responses. Any criticisms are simply brushed aside, indicating a lack of interest in addressing issues.
Utterly lacking in professionalism.
Mark Allen (23/05/2025, 03:36):
Duncan from Ayr Equestrian brought my filly all the way from bonnie Scotland to North Lancashire. The service was top-notch, friendly, and very considerate towards my filly, who remained perfectly calm throughout her journey. I wholeheartedly recommend Ayr Equestrian for any horse transport needs. Big thank you!
Carol Hall (20/05/2025, 12:48):
Absolutely dreadful service, ordered a product online that we never received, and they refused to respond to emails or return our phone calls. I would strongly advise against purchasing from this company!!!
Jeffrey Miller (16/05/2025, 09:39):
I placed an order for a helmet and expected it to arrive in 4 business days. However, on the 5th day, I called them only to be informed that they didn't have the item in stock and were waiting for a delivery from Charles Owen. I inquired as to why they hadn't informed me earlier, to which I received the response, "Oh well, the person who does the orders is currently not available."

Ultimately, they offered a refund, but their lack of organization was quite evident. I'm afraid I won't be using their services in the future.
Leonard Bennett (15/05/2025, 23:27):
My missus had a beginner's lesson down at the store. The staff took excellent care of her and she got to ride Danny the horse, which she thoroughly enjoyed. I had a grand time as a spectator too. Those horses are in tip-top shape. Well done, chaps!
Frank Fisher (15/05/2025, 18:40):
I placed an order for a bridle a week ago and it still hasn't been shipped. I've sent emails and made calls but haven't received any response. The customer service is poor and I am extremely disappointed.
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