Ernest Jones - Glasgow

Services and businesses in England

Ernest Jones - Glasgow

Ernest Jones - Glasgow

Published on: - Hits: 1,082 - Share
Printable version - PDF version
Comments: 44 - do click here to view or make a comment
Votes: 113 - Score: 4.5

Discovering Ernest Jones: A Premier Jewelry Store in Glasgow

Ernest Jones, located at the Silverburn shopping center in Glasgow, is renowned for its exquisite offerings and exceptional customer service. However, recent feedback from customers has shed light on areas for improvement, signaling a mixed experience for shoppers.

Payment Options for a Seamless Experience

When visiting Ernest Jones, customers can enjoy various payment methods, including debit cards and credit cards. Additionally, for enhanced convenience, the store supports NFC mobile payments, making transactions quick and easy. Whether you opt for traditional payment methods or embrace modern technology, Ernest Jones accommodates all preferences.

Accessibility for All Customers

Ernest Jones values inclusivity and strives to provide an accessible shopping environment. The location features a wheelchair-accessible entrance and a wheelchair-accessible car park, ensuring that all visitors can navigate the store with ease. This commitment to accessibility reflects the store's dedication to serving every member of the community, including being LGBTQ+ friendly.

Service Options Tailored to You

Customers appreciate the variety of service options available at Ernest Jones, such as repair services and personalized shopping experiences. Feedback indicates that while some interactions have been less than ideal, like instances of being overlooked by staff, there are positive testimonials highlighting the dedication of employees who provide valuable assistance throughout the shopping process.

In-Store Pick-Up and Delivery Options

For those who prefer a more streamlined buying experience, Ernest Jones offers in-store pick-up for online orders, alongside reliable delivery services. This combination allows customers to choose their preferred shopping method based on convenience and time.

Quick Visits with Valuable Insights

While some customers have reported feeling ignored during their visits, others have enjoyed memorable experiences, particularly when assisted by knowledgeable staff members. Quick visits to browse collections can lead to pleasant surprises, especially when receiving attentive service that enhances the overall shopping experience.

Crowd Management and On-Site Services

Managing foot traffic effectively is key to providing a comfortable shopping atmosphere. During busy periods, the crowd can become overwhelming, but the staff’s commitment to assist remains essential. Customers have noted that the store's on-site services, including consultations for custom jewelry, often lead to successful outcomes when paired with attentive staff.

Conclusion: A Jewel of a Store with Room for Improvement

Ernest Jones in Glasgow presents a diverse selection of jewelry and watches accompanied by various payment methods and accessibility features. While customer feedback highlights notable achievements in service and product offerings, it also underscores the need for consistent training and improvements in customer engagement. With ongoing efforts to enhance the shopping experience, Ernest Jones can continue to shine as a destination for jewelry lovers in Glasgow.

You can come to our business at

The contact line of the respective Jewelry store is +441418804764

And if you want to send a WhatsApp, you can do so at +441418804764

map of Ernest Jones Jewelry store, Jewelry repair service, Watch repair service, Watch store in Glasgow

We are open during the following hours:

Day Hours
Monday
Tuesday
Wednesday (Today) ✸
Thursday
Friday
Saturday
Sunday

The website is

If you wish to adjust any element that you feel is not precise concerning this web, we ask forward a message and we will handle it at the earliest convenience. In advance thank you very much.

Images

Videos:
Ernest Jones - Glasgow
Refer this content:
Comments:

Showing from 21 to 40 of 44 comment(s) received.

Doris Allen (20/06/2025, 17:48):
On the lookout for a unique ring or perhaps another dazzling piece? Step inside and prepare to be utterly captivated.
Keith Lee (20/06/2025, 14:49):
Lovely assortment. Fair prices. Exceptional team.
Frank King (20/06/2025, 03:36):
Let me tell you, mate, stay well away from Ernest Jones! I made the mistake of buying a Vera Wang Engagement ring from them in June 2018 and it was a nightmare. I wanted a larger diamond so I had the ring custom made with a 0.50ct diamond, but when I received it, it didn't look any bigger than the original 0.30ct. The engraving inside even said it was 0.30ct. I contacted them and after a long back and forth, they admitted they sold me the wrong size diamond. They offered to make a new ring, but then kept delaying and finally suggested I pay extra for a new one or just keep the incorrect one. Absolutely shocking service! Save yourself the hassle and shop elsewhere for jewelry, trust me.
Mark Evans (18/06/2025, 22:18):
I recently purchased a limited edition Citizen watch from the jewelry store, and I must say Cheryl provided excellent service by walking me through the setup process. It was a bit different from any other watch I've owned before, but she made sure I understood everything. Top-notch service!
Mark Hill (18/06/2025, 14:57):
I just wanted to give a big shoutout to Anna for all her help in choosing my engagement ring today. She was incredibly knowledgeable and made the whole process so much easier for me. Thank you, Anna!
Andrea Mitchell (17/06/2025, 23:21):
Absolutely top-notch service from Helen at the Silverburn Store. Extremely knowledgeable and went the extra mile. Much appreciated!
Virginia Parker (16/06/2025, 12:48):
Jill was absolutely fantastic. She arranged for several timepieces to be delivered to the Silverburn store. She handled everything effortlessly. Dealing with certain customers can be quite challenging, so kudos to the attentive and friendly staff at the store.
Gabriel Gray (16/06/2025, 04:37):
Anna at Silverburn provided us with exceptional attention and service.
Melissa Jenkins (15/06/2025, 20:13):
Absolutely brilliant team, didn't even bat an eyelid when my little lad was causing havoc and making a mess with his snack (more like flinging it around). They were so good-humored with us and the little one, and we ended up finding the ideal ring for my better half. I can't recommend them highly enough.
Keith Clark (13/06/2025, 14:44):
I find this jewelry store to be quite efficient, with a wide range of stunning pieces to choose from. The staff is very knowledgeable and the service is top-notch. I highly recommend it for anyone looking for quality jewelry.
Dylan Carter (12/06/2025, 03:34):
Extremely helpful, patient, and amiable service received during my visit to the jewelry store. I sought a special gift for my grandmother's 90th birthday celebration, and the assistance provided by Anna was invaluable. She offered insightful advice and even took the time to register the warranty for the watch I selected. Additionally, Anna ensured that the watch was adjusted to fit my grandmother perfectly. I genuinely appreciate the care and attention to detail exhibited by the staff. Without a doubt, I will be returning to this shop for future purchases.
Leonard Allen (10/06/2025, 19:28):
I 'ad a grand time poppin' into this shop to pick up a trinket for me missus.
Cheryl Perez (09/06/2025, 16:52):
Outstanding customer service... I must say, the staff were absolutely fantastic.... The manager Alan and his team showed genuine care, patience, and empathy during some recent issues I experienced with my previous watch ...Alan has a wonderful professional manner, which truly made all the difference. Thank you very much for resolving everything.... I am truly grateful Ann Murray 😊 XX
Philip Johnson (07/06/2025, 03:42):
Outstanding customer service and a team of experts who really know their stuff, highly recommend this place! 👌
Gloria Ramirez (06/06/2025, 08:07):
Absolutely top-notch service from Kyle over at Silverburn! I was assisting a family member in the search for a truly unique gift, and Kyle truly went above and beyond by special ordering items not typically carried in the store. He made the entire experience smooth and delightful! A solid 5 out of 5 rating - huge thanks to the whole team!
Judith Rivera (30/05/2025, 21:16):
The store manager was extremely helpful and I will definitely go back there again.
Andrew Davis (29/05/2025, 03:04):
The staff at the jewelry store were so lovely and proper. Definitely worth a visit!
Angela Collins (28/05/2025, 23:58):
Top-notch service at the Silverburn store. Anna went above and beyond to assist me, resulting in a fantastic shopping experience. Many thanks, John.
Bradley Brown (25/05/2025, 15:58):
Just had the most amazing experience at Ernest Jones in Silverburn Glasgow! The team and manager were exceptional on Boxing Day. I mistakenly bought my wife a luxury watch for Christmas that she already had (I know, I messed up lol), but they made the exchange for another of the same brand so easy. They even price matched it for me. Huge thanks to the store manager for being so understanding and friendly - you saved my Christmas! This is why I always prefer shopping in-store, and why I keep returning to Ernest Jones. Wishing everyone a Merry Christmas!
Susan Long (24/05/2025, 21:56):
Anna was an absolute gem, mate! She was wearing the necklace that I couldn't resist buying because it looked absolutely smashing on her!

More comments:

Add a comment
Security code
(If you do not understand the characters in the image reload the page)
Note: Your email will never be published on this site.
Help us keep this site free of insults or annoying comments.