Marks and Spencer - Aberdeen

Services and businesses in England

Marks and Spencer - Aberdeen

Marks and Spencer - Aberdeen

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Marks and Spencer: A Quick Visit to Aberdeen's Supermarket

Marks and Spencer (M&S) in Aberdeen is a renowned destination for shoppers seeking quality food, clothing, and accessories. This supermarket combines an accessible layout with a wide variety of offerings that cater to diverse customer needs, including those who are LGBTQ+ friendly.

In-Store Shopping Experience

The layout of Marks and Spencer is well-designed, featuring a wheelchair-accessible entrance and a wheelchair-accessible car park. Shoppers can comfortably navigate through the aisles, which are well-stocked and neatly arranged. However, some customers have noted that accessibility can be limited by certain items impeding aisles, particularly for those requiring more space while navigating.

Food Hall Highlights

One of the standout features of M&S is its food hall. Customers rave about the great produce, which includes fresh fruits, high-quality meats, and an extensive deli section offering hot meats and gourmet cheeses. The food hall is described as “a food lover’s heaven,” making it an attractive option for anyone looking to elevate their grocery shopping experience.

Service Options and Payments

Marks and Spencer provides various service options including in-store pick-up and delivery. For convenience, NFC mobile payments and debit card transactions are accepted, although some complaints have been raised regarding issues with overcharging at self-service tills. Unfortunately, cash-only transactions have also occurred, leading to confusion among shoppers.

Cafe Experience and Customer Service

While the cafe at M&S serves a range of food items such as sandwiches and breakfasts, experiences can vary. Some patrons note that the menu may be limited, but others have enjoyed their meals. Reviews indicate inconsistent customer service, with outstanding experiences reported alongside disappointing ones. Staff like Simon received high praise for their helpfulness, reinforcing M&S's commitment to excellent customer service.

Accessibility and Inclusivity

Marks and Spencer strives to be inclusive, catering to a diverse demographic. Although there are efforts to create an LGBTQ+ friendly environment, challenges remain, especially regarding the assistance offered to individuals needing help in locating products. Some customers have noted difficulties with signage and staff availability.

Conclusion: A Mixed Bag

Overall, Marks and Spencer in Aberdeen presents a unique shopping experience combining quality goods and customer service. While prices may be higher than competitors, many shoppers find value in the premium offerings, particularly in the food hall. However, consistent customer service and accessibility improvements are needed to enhance the shopping experience further. For shoppers in search of a variety of food options and quality clothing, M&S remains a great option to consider during your next quick visit.

Our business is at

The contact phone of the respective Supermarket is +441224644281

And if you want to send a WhatsApp, you can do so at +441224644281

map of Marks and Spencer Supermarket, Children's clothing store, Convenience store, Currency exchange service, Department store, Men's clothing store, Wholesale market, Women's clothing store in Aberdeen

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Showing from 1 to 20 of 57 comment(s) received.

Jessica Nelson (12/07/2025, 18:57):
My mum and I popped into the M & S café for a spot of breakfast this morning, and I must say, the service left much to be desired! We found ourselves waiting a good 20 minutes for our cooked breakfasts, only to discover that both orders were missing the beloved poached eggs. As if that weren't enough, our gingerbread frappe took a whole 30 minutes to make an appearance, and by then, we were already heading out the door! Suffice it to say, the service was a tad disappointing, and I can't quite bring myself to recommend it.

I'd rate this experience a measly 1 star.
Ann Russell (11/07/2025, 22:04):
I must say, M&S, it wasn't wise to refuse customers asking for bra measurements and instead advise them to schedule an appointment for another day. You had a tape measure hanging around your neck, but instead of welcoming a customer, you chose to adhere strictly to the rules, and as a result, you lost the business of this visiting customer. I give you two stars for at least taking the time to clarify the appointment process.
Nathan Lopez (11/07/2025, 09:34):
The array of clothing available at this establishment is truly marvelous. The bra fitting service remains unparalleled in the high street. Despite being incredibly busy, the coffee staff were unfailingly friendly. And let's not forget the absolute triumph that were the hot sausage rolls.
Christopher Hamilton (10/07/2025, 06:08):
Great variety of food products, with plenty of friendly and helpful staff available. Overall, a pleasant shopping experience.
Shirley Baker (09/07/2025, 21:31):
I absolutely adore shopping at this establishment. The food quality is unparalleled, and the clothing fits just right and is quite reasonably priced. Markies has definitely won my heart! Cheers!
Wayne Moore (09/07/2025, 07:43):
I attempted to call the shop as the upper two levels appeared to be closed, and I am uncertain if they have reopened yet. After a frustrating conversation with an automated system that failed to grasp my inquiry, it abruptly ended the call. I would greatly appreciate speaking with a live representative to obtain the necessary information. This situation is quite absurd.
Willie Gutierrez (07/07/2025, 01:13):
Great range of products in the supermarket, but had a rather unpleasant experience with the security guard. It felt like he was tailing me the entire time I was there. I decided to leave earlier than planned because his behavior was quite unsettling. However, when I mentioned this to a staff member at the self-checkout, she was very apologetic and understanding. I think I'll start shopping at the Union Square store instead to avoid feeling so anxious.
Jeremy Foster (05/07/2025, 00:38):
Just popped into their cafe for the first time. The menu was a bit limited, but I decided to go for their Big Breakfast. Surprisingly, it arrived just like the picture in the menu! Everything was piping hot, although I found it strange that the poached eggs were only warm. Besides that, it was rather pleasant and at £8.95, it was fairly priced considering everything seems to be getting more expensive nowadays.
Victoria Davis (03/07/2025, 02:41):
We 'ad to inquire about a piece o' clothing and the lass was right friendly and ever so 'elpful. Top-notch service with a genuine smile, mate.
Austin Wilson (01/07/2025, 09:18):
So, mate, I was just doing my usual shopping at M&S today when out of the blue a lass comes up to me and tells me I'm banned from the store! Can you believe it? She didn't even show me any evidence of misbehaving. When I asked why, she said they saw me on CCTV as a "suspected customer". Like, what in the world? I've never been told I did anything wrong before in that shop. Definitely won't be setting foot in any M&S again, that's for sure!
Layla Patterson (26/06/2025, 09:38):
Not particularly helpful. My size wasn't available, and when I inquired about ordering it in the dressing room, I was told to do so at the checkouts. However, there was a long line there, and I couldn't locate anyone to assist me.
Frank Thomas (23/06/2025, 10:50):
We had the pleasure of being assisted by Liz B, who went above and beyond to help us out. Not only did she assist in downloading the Marks and Spencer app onto our phones, but she did so with grace and impeccable manners. Liz B is truly a gem and made our shopping experience a delight. Thank you, Liz B!
Jennifer Gutierrez (19/06/2025, 05:44):
Ordered a large latte and 2 cooked breakfasts, ended up receiving a medium latte and 2 vegan breakfasts instead. Perhaps there was a misunderstanding due to my English accent, not Scottish.
Austin Ford (19/06/2025, 02:32):
The staff was incredibly helpful and there were plenty of them available. I was thrilled with the selection of clothes and after my shopping, I enjoyed an excellent sandwich and coffee. Overall, I was very pleased with my experience.
Deborah Kim (17/06/2025, 03:29):
I absolutely adore the M&S food selection and I make it a point to shop here frequently.
Nevertheless, when I compare it to other Foodhalls I've visited in different cities, this one doesn't quite measure up.
I often find items to be out of stock and it seems like the staff are more interested in having a chat amongst themselves rather than assisting customers.
Rebecca Reyes (15/06/2025, 00:01):
Just nabbed the final £15 Percy Pig, and now the missus and the wee lass are parceling it out, one night at a go. Top-notch snuggle buddy, that one.
Dylan Myers (14/06/2025, 03:25):
Great products but navigating the store is a nightmare due to lack of signage. After 3 unsuccessful attempts to find women's clothing on the ground floor, I finally realized that women's rights were located in the underwear section on the first floor! Additionally, the vegetarian food selection is disappointingly small. Come on M&S, it's time to update and cater to all customers. Many of us love you but you're not making it easy for us.
Brian Sanders (13/06/2025, 09:34):
I absolutely adore M&S for their exquisite food hall offerings. However, I do wish the clothing department would expand their range to include more sizes for us curvier ladies.
Eugene Morgan (11/06/2025, 20:37):
A vast selection of food, particularly frozen meals, is available. The bakery items are discounted in the evenings. The shrimp cocktail is quite delightful to the taste buds.
Russell Hernandez (10/06/2025, 09:07):
I must say, this supermarket in a prime location is quite remarkable. I’ve heard it’s always bustling with activity, perhaps because the beloved John Lewis store is no longer in Aberdeen.

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